Enterprise Content Management
Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM covers the management of information within the entire scope of an enterprise whether that information is in the form of a paper document, an electronic file, a database print stream, or even an email.
The latest definition encompasses areas that have traditionally been addressed by records management and document management systems. It also includes the conversion of data between various digital and traditional forms, including paper and microfilm.
ECM is an umbrella term covering document management, web content management, search , collaboration, records management, digital asset management (DAM), work-flow management, capture and scanning. ECM is primarily aimed at managing the life-cycle of information from initial publication or creation all the way through archival and eventually disposal. ECM applications are delivered in three ways: on-premise software (installed on the organization’s own network), Software as a Service (SaaS) (web access to information that is stored on the software manufacturer’s system), or a hybrid solution composed of both on-premise and SaaS components.
ECM aims to make the management of corporate information easier through simplifying storage, security, version control, process routing, and retention. The benefits to an organization include improved efficiency, better control, and reduced costs. For example, many banks have converted to storing copies of old checks within ECM systems versus the older method of keeping physical checks in massive paper warehouses. Under the old system a customer request for a copy of a check might take weeks, as the bank employees had to contact the warehouse to have someone locate the right box, file and check, pull the check, make a copy and then mail it to the bank who would eventually mail it to the customer. With an ECM system in place, the bank employee simply searches the system for the customer’s account number and the number of the requested check. When the image of the check appears on screen, they are able to immediately mail it to the customer—usually while the customer is still on the phone.
Life Cycle Management
Information Rights Management
Protect sensitive information by protecting it and giving controlled access to documents and emails to the right person. It encrypts the information so that it cannot be copied, pasted, printed or even prevent a screen printing.
Apply policies, practices and processes to the management of records located in remote repositories such as file systems, content management systems, email archives, trasport management systems, warehaouse management systems among others.
Social and Collaboration
Web Content Management
Document Process and Workflows
Capture, manage, view and release information grouped and related to documents or workspaces. Create, improve and automate the processes of your organization complying with the highest security standards.