Although the initial focus of BPM was on the automation of business processes with the use of information technology, it has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the use of technology. For example (in workflow systems), when individual steps in the business process require human intuition or judgment to be performed, these steps are assigned to appropriate members within the organization.

enITma implements BPM from the leader vendors in a highly advanced process design environment making process implementation easy by providing tools and capability that cater to business and technical users and unifying all the key components needed to effectively implement a process-process definition, forms, rules, integration, analytics, etc. and allowing seamless navigation between, and collaboration across, design components.

More advanced forms such as human interaction management are in the complex interaction between human workers in performing a workgroup task. In this case, many people and systems interact in structured, ad-hoc, and sometimes completely dynamic ways to complete one to many transactions.